It Support Officer
Corona Resort & Casino Phú Quốc
- Kien Giang
- Permanent
- Full-time
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Replacing parts as required.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Working continuously on a task until completion.
- Rapidly establishing a good working relationship with customers and other IT team.
- Testing and evaluating new technology.
- Perform daily checklist and report to relevant IT team/vendors if there is any issue.
- Any other duties consistent with the job as directed by management.
- Competitive salary.
- Training and promotion opportunities.
- Relocation ticket and annual home leave ticket provided.
- Accommodation, daily meals and transportation to the company (for staffs who stay in dormitory) or monthly housing allowance provided.
- Daily uniforms, laundry and standard meals provided.
- Social insurance, health insurance, unemployment insurance according to laws.
- Medical care 24/7 provided.
- Monthly tip and service charge fee.
- 13th month salary.
- Monthly seniority allowance.
- Dynamic and professional working environment.
- Working at Corona Resort & Casino Phu Quoc.
- Graduated College or above with the related major.
- Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 1 year.
- Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable.
- Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
- Sound English communication skills in written and oral forms.
- Experience in the use of network monitoring tools, remote desktop tools.
- Professional appearance.
- Good communication and customer service skills.
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