Centralized Control Tower Supervisor (CCT Supervisor)

• Supervise a team of control tower operators/planners to ensure that all shipments are processed accurately and efficiently.
• Ensure timely communication with internal stakeholders such as Strategic planning team, analyst, Transport operation team, etc., for smooth execution of projects.
• Provide support in resolving any issues or challenges related to delays or other work-related concerns.
• Develop standard operating procedures (SOPs) for the centralized control tower operations to improve efficiency and productivity.
• Work closely with other departments within DHL Group such as IT, Transport operation, etc., to ensure seamless coordination across different functions.
• Participate in regular meetings with management teams to discuss performance metrics, identify areas for improvement and implement corrective actions

• Bachelor's degree preferably in Logistics/Supply Chain Management or equivalent.
• Minimum 2 years' experience working in a logistics/supply chain environment.
• Experience working with tracking systems like TMS/WMS will be an added advantage
• Strong analytical skills coupled with excellent attention-to-detail.
• Excellent verbal/written communication skills.
• Ability to work under pressure while maintaining composure
• Working location: flexible location depending on business requirements.

DHL