Customer Integration Project Manager

DHL View all jobs

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 5 hours ago
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!YOUR TASKS:Role purpose: Manage country or regional CFIT programs/projects. Key focus in customer integration projects.Provide pre-sale IT support:- Formulating IT questionnaire in RFI/RFQ.- Designing integration solutions that meet customers’ networking and infrastructure requirements.- Leading the CFIT-related sales presentationsCustomer Solution Design & Infrastructure:- Lead sales and planning discussions with customer IT staff.- Design integration solutions meeting specific networking (SFTP, Firewall) and infrastructure requirements.- Ensure local solutions align with Global/Regional security standards.Project Implementation:- Manage the end-to-end implementation lifecycle: Kick-off, Consultation, Implementation, Hypercare, and Nurture.- Specify data requirements and design integration maps between the customer ERP/WMS and DHL systems.- Co-ordinate acceptance testing (UAT) to ensure system readiness before Go-live.- Working closely with ITM for programming, application changes, and implementing the project according to schedule.Provide Post-Implementation Support:- Resolving issues that arise post-sales with any element of the Customer Interface. - Validating and improving the efficiency of the integration system.- Manage technical escalations and coordinate with Global IT for resolution.Product & Lifecycle Management:- Proactively recommend improvements to the service offering based on market trends and customer feedback.- Research new/emerging technologies and brief the commercial team.- Manage product lifecycles, including trials and transition plans from legacy systems.Service Continuity- Monitor service delivery against SLAs.- Ensure RTO for all critical API/EDI service outages.- Manage technical escalations and coordinate with Global IT to ensure business continuity for strategic/key customers.Global/ Regional Customer Facing Stakeholders- Coordinate with global/ regional customer integration functions i.e. DCS, COG, Commercial, ITS…- When required, take the lead and support regional customer IT solution projects as country champion.Customer Facing Management- Participate in IT strategy planning.- Set performance targets and goals for Customer Facing Integration.Realization of program/project business targets/benefitsPeople ManagementTeam player and work together with other customer success executive to provides best-in-class project delivery to customers- Develop IKOs/KPIs with Customer Facing Integration Team and monitor individual performance.- Direct, control and motivate Customer Facing Integration Team.- Develop a high-performance service culture within Customer Facing Integration Team.- Recruit quality staffs to ensure resourcing levels are met- Manage the allocation of appropriate resources and commitment of team members to the achievement of Global, Regional and Country objectives and targets.- Identify training needs and opportunities to develop a highly skilled Customer Facing Integration Team.YOUR PROFILE:
  • Bachelor's Degree in Information Technology, Communication or Marketing
  • Minimum 2 years of experience in a Project Management role
  • Experience in a multinational corporation is a plus
  • Experience in Customer Integration facilitation
  • Communication skills (English), spoken and written (excellent)
  • Project management skills (excellent): Leads technical projects, managing resources, risks, and timelines from Pre-project to Hypercare.
  • Presentation skills (excellent)
  • Facilitation skills (excellent)
  • Stakeholder engagement skills
  • Strong technical background and understanding of the business and operations
  • Business analysis skills: Analyzes customer business processes to identify opportunities for IT-driven optimization and value creation.
  • Technical expertise in EDI & API Technology and network communications.
  • Understanding of enterprise systems: ERP, CRM, and WMS.
  • Basic infrastructure knowledge
OUR OFFER:
  • Multifarious benefit programs.
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL values of “Respect and Results”.
  • Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Employee hobby clubs, sports championships.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

DHL