ACG_2958_JOBOur client is a fast-growing retail company who is looking for a qualified candidate to join their firm.Manage and supervise store operations administration, including all related inventory cycles—monthly, quarterly, and annual.Notify the team of quarterly inventory schedules.Investigate stock discrepancies and provide updates on these issues to the Store Manager.Advise on back-office activities such as data entry into the appropriate software systems, receiving products at the store, verifying physical items against invoices, and handling incorrect deliveries in coordination with the regional logistics department.Upon receipt, Customer Assistants (CAs) will check stock, shelve items, and input goods receipt data into the internal POS system.Report any discrepancies in deliveries to the Regional Logistics Coordinator (RLC).Report defective products to the After-Sales Service Support (AFSS) team or RLC if unreparable (performed weekly upon stock receipt).Manage inter-store transfers of physical stock.Conduct monthly stock rebalancing and periodic buy-back initiatives (monthly or bi-monthly).Perform after-sales service activities, including collecting items requiring repair from sales staff, liaising with repair centers, and organizing shipments to those centers.Execute weekly price tagging tasks for all products, from receipt through repricing.Request price tags from the RLC and work alongside CAs to tag products accordingly.Handle customer inquiries via phone concerning products, pricing, repairs, exchanges, or direct calls to CAs.Communicate with IT/system providers regarding hardware or software malfunctions or damages involving POS terminals, phones, iPads, printers, computers, etc.Coordinate with suppliers/vendors on quarterly store maintenance matters, such as permits and licenses, renovations, and night-work permissions, providing timely updates to the Store Manager.Prepare maintenance reports and track completion deadlines.Support and manage all administrative tasks and paperwork, including:Rostering and scheduling, management of annual and medical leave, petty cash claims (twice monthly), pantry and stationery replenishment (monthly), and uniform issuance.Security guard scheduling and communication—including night shift engagement.Vendor management for equipment such as walkie-talkies and maintenance services.Oversight of printer supplies (e.g., name cards), Chubb security systems (CCTV and safes), quarterly pest control, ad-hoc carpet shampooing, lift and lighting maintenance.Annual archive document storage and annual store deep cleaning.Petty cash management, including issuance, reconciliation, and banking.Coordination of HR-related activities, such as store visits and employee engagement programs.Support in-store customer events by coordinating onsite catering and managing event locations.Assist CAs with packing, payment processing, and gift wrapping to complete sales transactions.Manage uniform ordering, issuance, alterations (timed with tailor services), collection upon employee exit, exchanges, and destruction of old uniforms (annual ordering cycle).Prepare reports for the Store Manager, including:Monthly packaging usage reports for the RLC, with consumption analysis and order planning based on store trends.Quarterly updates on packaging orders and tracking for the RLC.Monthly sales reports.Monthly leave reports covering rostered off days, annual and medical leaves, with planning support.CRM gifting reports categorized by customers and gifts per month.Preparation of monthly meeting minutes.Perform any additional ad-hoc duties and provide necessary support as required.Act as the primary contact point for store and office communications.RequirementsAcademic / Professional Qualifications:Proficient in both Vietnamese and English languages.Detail-oriented with the ability to perform effectively in a dynamic, fast-paced environment.Familiarity with the luxury goods industry.Job Description Requirements:Comprehensive understanding of store procedures and operational processes.Working knowledge of CRM strategies and related tools.Experience with store management software applications such as Beanstore, CRM platforms, SAP, etc.Proficiency in Microsoft Windows operating system.Key Internal and External Stakeholders:Internal: Sales team, Store Manager, and support departments including IT, Finance & Accounting, Human Resources, After-Sales Service, Regional Logistics Coordinator, among others.External: Suppliers and distributors (e.g., Ferrari, various vendors).Mall or property management authorities.Essential Competencies and Attributes for the Role:Strong customer focus and service orientation.Ability to adapt and remain flexible in a continuously changing work setting.Demonstrates honesty, integrity, and builds trustworthiness.Possesses key role-specific competencies.Contact: Ngan NguyenDue to the immense number of applications, only shortlisted candidates will be contacted.
