Melia Vinpearl Phu Quoc] Receptionist Supervisor/ Tổ Trưởng Lễ Tân

Melia Vinpearl in Central

Kien Giang
Permanent
Full-time

2 months ago

Conducts shift briefings to ensure hotel activities and operational requirements are known

Supervise front office operations during assigned shift including:

o Maintenance of guest informationo Maintenance of information about local eventso Supervise the use of the public address systemo Supervise group bookingso Assisting with serious complaints

Supervise cashiering activities during shift including:

o Cash handling and banking procedureo Dealing with irregular paymentso Instructing staff in credit policies and facilitieso Instructing staff in cash security procedureso Carry out debtor controlo Prepare reportso Supervise the cashiering system

In conjunction with the IT manager to ensure the hotel system is maintained in accordance with the standard operating procedures .

To closely investigate any accounting discrepancies that may occur during the night audit function.

To ensure that all refused business is recorded and reported to Front Desk Manager.

Works with Manager and Human Resource Manager to ensure the departmental performance of staff is

productive. Duties include:o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff membero Provide input for probation and formal performance appraisal discussions in line with company guidelineso Ensure new staff attend Corporate Orientation within first month of hireo Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

Works with superior in the preparation and management of the department's budget and is aware of financial targets

Recycles where-ever possible and enforces cost saving measures to staff

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Log security incidents and accidents in accordance with hotel requirements

Quyền lợi được hưởng- Attractive salary and benefits package.- Insurance: In addition to health insurance, social insurance, unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.- 13th month salary, and holidays....Yêu cầu công việcEDUCATION AND TRAINING: College Degree or aboveLANGUAGES: Vietnamese - Excellent level, written & spokenEnglish - Good level, written & spokenSPECIFIC KNOWLEDGE: Computer SkillsWORK EXPERIENCE IN OTHER COMPANIES: 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotelYêu cầu hồ sơTo apply, please take one of the following steps:- Send your CV via email to dinh.tran1 melia.com- Contact: 0347645992 - Dinh (Mr.)

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