Application Manager

• Application Leadership & Support:

• Lead, mentor, and manage a team of application specialists and technical support staff.
• Set performance goals, conduct regular evaluations, and support career development.
• Foster a collaborative and high-performing team culture aligned with BD’s values.
• Training & Education:

• Develop and deliver training programs for customers, distributors, and internal teams.
• Create and maintain technical documentation, user guides, and training materials.
• Marketing and Sale Support

• Understanding requirements of customer’s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.
• Co-ordinate / support / lead awareness activities such as seminars, conference
• Continuously track competitor activity and scan the market environment for developing trends and practices and emerging business opportunities.

• Project Management:

• Manage application-related aspects of product installations and implementations.
• Coordinate with cross-functional teams to ensure timely and successful project delivery.
• Customer Engagement:

• Build strong relationships with key opinion leaders (KOLs), laboratory managers, and clinicians.
• Gather customer feedback and relay insights to regional product and R&D teams.
• Compliance & Quality:

• Ensure all activities comply with BD’s quality standards, regulatory requirements, and safety protocols.

• Bachelor’s or Master’s degree in Biotechnology, Medical Technology , Laboratory Medicine Technique or related field.
• Minimum 5 years of experience in application support, technical service, or clinical laboratory operations in clinical diagnostics industry or hospitals
• Strong knowledge of clinical diagnostics, clinical microbiology or molecular biology is preferred.
• Experience working with healthcare institutions and clinical laboratories in Vietnam is a plus.

• Excellent communication and presentation skills in both Vietnamese and English.
• Strong problem-solving and analytical thinking.
• Ability to manage multiple projects and prioritize effectively.
• Customer-focused mindset with a passion for healthcare innovation.
• Willingness to travel domestically and occasionally internationally.
• Strong understanding of the medical device market and regulatory environment in Vietnam.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and as part of a team.
• Willingness to travel across North region, and across country
• Proficiency in English and Vietnamese.

• Experience working with Laboratory medical devices company.
• Willing to travel across Vietnam when needed.

BD