Consumables & Parts Sales Manager

• Within our customer accounts, the jobholder will:

• Develop a strong strategy within the region leading to improved sales of consumables and parts.
• Managing the team and bringing it to develop and improve their relationship with customers, through:

• Develop a strong account strategy, leading to the conclusion of the sale of consumables and spare parts.
• Develop Business Relationships between customers and company to ensure a profitable long-term presence within the Customers' organizations.
• Achieve or exceed the budgeted turnover objectives in respect of internal rules.
• Help maximize our markets' penetration, our service differentiation, and the company image.
• Activities to be specified:

• Align with the direction from Leadership team and further work with team to create a sales pipeline that is addressing the potential revenue, customers' segment that are led and covered by Sales representatives in North and South region.
• Manage Existing Accounts within the region, responsible for Cross Sell and Up Sell within existing accounts, as well penetrate insight of churn-out customers to address the strategy for C&P win back.
• Oversee the management, learning, and career development of the Sales representative team.
• Building business plans aiming to sign yearly consumables and spare parts agreement with the high potential customers.
• Work together with the Marketing Department and Initiate and Launch marketing actions specific for consumables and spare parts.
• Monitor the competitive landscape and develop counter strategies and tactics.
• Contribute the effort in term of service contract renewal and win-back to protect and strengthen the customer base.
• Build and nurture strong relationships with existing customers, ensuring their continued satisfaction with our services to maximize retention and loyalty, prevent the churn-out.
• Proactively address customer issues and concerns, resolving them in a timely and professional manner.
• Collaborate with the product development team to relay customer feedback and help shape future enhancements.
• Work closely with cross-functional teams including marketing, sales, and product development, to ensure a unified approach to customer management.
• Foster a culture of open communication and teamwork to drive continuous improvement.

• 5 years or above of relevant experience in added value service sales management by approaching customers and underlining the added value of our offer.
• 5 years or above of international sales management within Viet Nam.
• Dynamic, tenacious, autonomous, and constant in the relationship.
• Computer literate (Word, Excel, Internet…) to be able to find information and master the offer, as well as ensuring reporting.
• Ability to cope with constant pressure (without comprising standards or price).
• Organized and planning time well.
• Capacity to handle a multitude of ongoing issues and an incisive mind to ensure focusing on priorities, both operational and business development, long and short term.
• Have an ability to challenge tradition with clear and coherent arguments along with ability to achieve respect from technical colleagues.

• Business oriented with a technical background (engineering degree + MBA).
• Fluent in English (read, written, and spoken).

Adecco