Male Front Desk Agent - Nhân Viên Lễ Tân Nam
Hôtel De L'opéra Hanoi - Mgallery
- Hanoi
- Permanent
- Full-time
- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
- To implement all policies and procedures in enhancing the quality of service.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To be able to up sell room accommodation during high occupancy to maximize revenue.
- To handle reservation tasks in the absence of reservation team.
- Local and international training course
- 05 working days | 02 days-off per week
- Staff duty meal & uniform are provided by Hotel
- Allowance for Night shift
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties
- Male are preferred
- At least 2 years of related experience in International hotels
- Strong Knowledge of Opera V5
- Good communication skills
- Strong problem solving and handling complaints skills
- Organized, responsible and independent
- Fluent in English
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