Senior Operations Efficiency - Hub Operations, SPX Express (HCMC)

• Responsible for 100% accuracy in daily/weekly/monthly/yearly operations reports
• Support Regional Operation Manager (ROM) by building relevant dashboards, reports, trackers, etc. to control responsible Hub/Region KPI and monitor its achievement
• Propose new initiatives to manage performance of responsible hubs and optimize operation activities
• Act as a data gate to represent ROM to provide data/input/information for other reports of the company as assigned

• Initiate and help to implement new ideas to develop projects in multiple areas enhancing operational efficiency
• Participate in other projects of the company as assigned and play the role of a connector who has a comprehensive understanding of Hub operations
• Coordinate with all stakeholders e.g. Operation Excellence, Procurement, Feature, BI… to support their understanding about Hub operation and work with them in specific projects
• Follow up feedbacks of the launched projects and adjust plans to best serve actual situations;

• Develop a deep understanding of SPX in general and their assigned hubs/region in particular and actively identify operational issues for improvement
• Do onsite visits and investigate problems arisen to report to ROM for their timely intervention and necessary guidance
• Report any anomalies or inconsistencies to ROM upon realization in hub/region operation
• Well control SOPs/regulations and be an internal trainer for the hubs/region to understand these SOPs/regulations when assigned

• Collaborate with teams in the region and take charge of administrative tasks for the whole region including but not limited to organizing events/parties, ordering stationery, controlling uniform, finalizing payment/receipts and other ad-hoc tasks
• Prepare proposals, and presentations as assigned

• 3+ years of industry experience with proven business impact
• Be able to communicate with different stakeholders
• Data analytics (Excel, SQL, etc) and an understanding of logistics operation will be a plus
• Have good project ownership, strong analytical thinking, ability to learn quickly and can-do mindset
• Excellent written and verbal communication skills in English and Vietnamese
• An ability to work within a team and working on own initiative is essential

Shopee