BUSINESS ANALYST
NodeFlair
- Ho Chi Minh City
- Permanent
- Full-time
- Operational reports:
- Frequently review current processes, identify pain points, and collaborate with relevant teams to find solutions for improvement.
- Analyze requirements from functional teams, coordinate with related teams to provide solutions, and develop reports as needed.
- Lead discussions on solutions and oversee report changes.
- Ensure data accuracy and strict data processing by working with internal members and related teams.
- Lead SIT, UAT, and training sessions.
- System controller & Administration (ERP SAP, CRM SFDC, ISCN, e-Invoice, VBA Programs):
- Validate new account master data created in ERP SAP & CRM SFDC by end users.
- Manage Active Inactive customers in SFDC as per approved processes.
- Handle incidents and new business requests for ISCN and e-Invoice.
- Other tasks as assigned.
- Bachelor's degree in business with experience in system/database administration.
- Bachelor's degree in IT database administration.
- Proficiency in spoken, written, and reading English.
- Relevant Experience:
- 2-3 years of experience in CRM or SAP O2C business analysis.
- Experience in Sales & Marketing departments is advantageous.
- Leadership Competencies:
- Customer-oriented with a focus on delivering results.
- Proactive and driven with strong communication and negotiation skills.
- Proficient in automation tactics.
- Self-starter, detail-oriented, and creative problem solver.