Senior Associate Workforce Planning & Budget Strategist, Shopee

Shopee

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 2 months ago
Job Description :
  • Develop, maintain, and continuously improve headcount and cost models.
  • Integrate upcoming initiatives and business activities into the models to accurately assess their impact on resource requirements and expenses.
  • Regularly communicate with CS and RR leaders to understand how their strategies and actions influence headcount projections and budget adherence.
  • Analyze model outputs to provide data-driven recommendations and structured solutions to optimize workforce planning and cost efficiency.
  • Conduct in-depth analysis and simulations to identify opportunities for operational streamlining and resource optimization.
  • Other tasks assigned. (If any)
Requirements :
  • Skills: Exceptional problem-solving, data analysis, and logical thinking abilities, coupled with strong verbal and written communication skills.
  • Technical Proficiency: Mastery of Excel and proficiency in PowerPoint are essential.
  • Work Ethic & Personal Attributes: A proactive "can-do" attitude, ability to excel under pressure, a strong aptitude for learning, excellent interpersonal skills, independent thinking, and flexibility regarding work location (Shopee or BPO office).
  • Experience: Proven experience in roles involving financial modeling, workforce planning, or related analytical functions.
About the Team :As our CS Workforce Planning & Budget Strategist, you will be pivotal in shaping the future of our Customer Service (CS) and Returns & Refund (RR) operations. You will act as both a strategic forecaster and a performance guardian. By anticipating future needs and monitoring current performance, you will ensure we achieve our goalsefficiently and within budget. Your core focus will be on meticulous headcount planning and proactive cost management.

Shopee