GNB RM Support Manager, Mandarin Speaking

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  • Hanoi
  • Permanent
  • Full-time
  • 14 days ago
Some careers have more impact than others.If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.We are currently seeking a high caliber professional to join our team as an GNB RM Support Manager, Mandarin Speaking.Principal Accountabilities
  • Assist Relationship Managers to manage and responsible for his/her own assigned portfolio
  • Assist Relationship Managers in risk management with clients under the assigned portfolio, especially credit and financial crime risks
  • Participates in enhancing quality of customers services as well as internal processes
  • Ensure delivery of processes and paperwork to efficiently process client lending instructions, products and solutions within agreed timescales
  • Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements
  • Ensure a systemic approach across the CBC to use all available tools to identify and mitigate risk
  • Support MNC Relationship Managers in optimising the potential value of client relationships by processing the delivery of solutions, products and services appropriate to meet client needs through the appropriate channel
  • Contribute to the development of mutually beneficial relationships with clients
  • Ensure continuous and effective dialogue with counterparts across CIB and wider Corporate / CIB
  • Demonstrate courageous leadership
  • Improve employee engagement
  • Ensure effective and continuous dialogue within the Global Relationship Banker and Regional Relationship Banker
  • Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
  • Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
  • Ensure losses through operational failings are minimised
Certifications, Qualifications & Experience
  • Excellent verbal and written communication skills Vietnamese, English and Mandarin.
  • Knowledge of the Bank’s operational procedures and systems
  • Proven track record in a client focussed environment
  • Experience of working in a teamwork environment
  • Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
  • Experience in the Commercial or Corporate Banking environment
  • Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • An ability to get things done
  • Possess drive and resilience
  • Possess developed interpersonal skills
  • Possess planning, organisation and time management abilities
  • Knowledge on corporate finance is a plus
You’ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited

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