Manager, Airport Services (Vietnam)
HK Express
- Vietnam
- Permanent
- Full-time
- Manage Vietnam station's performance according to company standard and requirement;
- Drive and review with Station-in-charge in all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
- Monitor and ensure the airport operation performance comply to company service level and standard;
- Ensure all Ground Services activities are adhering to the Company and regulatory policies and procedures;
- Oversee all Ground Services projects and development;
- Coordinate with local regulators and authorities on behalf of the company;
- Maintain the highest standard and on-time performance with continuous improvement;
- Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
- Report to Headquarter timely if any changes in local governmental and aviation regulatory requirements;
- Overtime duties and non-office hour standby might require;
- Overseas travel and shift duty is required;
- Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix
- University Graduate;
- 10 years aviation or civil airline experience including 3 years in supervisory level;
- Knowledge of all aspects of Ground Handling and IOSA requirements;
- Knowledge of Aviation Safety and Security;
- Excellent command of Vietnamese and English, and written English;
- Advanced knowledge in Microsoft Office;
- People manager with good communication skills and a fast decision maker;
- Strong analytical and project management skills and sensitive to figure;
- Excellent customer service mind-set;
- Able to work independently and under pressure.
- Fly anywhere we fly for free with your friends and family to explore the world
- Hybrid working with flexibility in workplace and working hours to foster work-life harmony
- Open office to collaborate, connect and share great ideas
- Energetic and multicultural teammates from up to 50 nationalities!
Applications close: