Job PurposeAs Expert, HR Business Partner, Ensure that all HR policies, processes, and programs are implemented accurately within the assigned unit; provide direct support to line managers on daily HR matters; and maintain precise data and reporting to enable smooth operations and informed decision making.Key Accountabilities (1)1. Operational Excellence & Process Improvement- Execute all HR processes according to the cycle: performance evaluation, probation confirmation, workforce movement review, record updates, etc.- Guideline managers to correctly apply HR processes (hiring request, onboarding, probation, performance cycle, disciplinary actions, exit, etc.).- Ensure all HR records, documents, and data are updated accurately, on time, and in compliance with standards.- Responsible for recruitment or partnering in recruitment to ensure sufficient resources to execute business plans and meet unit workforce needs for the fiscal year.- Ensure stable, compliant, and timely HR operations within the unit.- Support line managers in resolving daily HR issues promptly, reducing operational risks.2. Recruitment Execution- Manage the full recruitment life-cycle, from initial candidate assessments to interviews and offer management- Source top talents using a variety of creative techniques and create pipeline for passive candidates via different platforms- Manage the recruiting pipeline, including determining resource status and needs, coordinating recruiting events and sourcing activities, assessing, and managing referral processes- Create, build, and maintain networks of potential passive candidates to fill future anticipated and planned roles§Demonstrate judgment and accuracy in assessing potential candidates against requirements- Support candidate management throughout the recruitment process and coordinate with the Onboarding team in accepting new employees to ensure the best experience for new hiresKey Accountabilities (2)2. HR Program Support- Assist in implementing programs such as performance management, engagement surveys, calibration, and talent reviews as guided by Senior Expert/People Partner Lead.- Monitor progress, remind managers/employees, compile reports, and resolve simple issues within the unit.- Participate in coordinating cultural, internal, and basic HR communication activities within the unit.3. Reporting & Data Accuracy- Collect, input, and reconcile HR data periodically.- Prepare monthly/quarterly reports using standard templates: staffing, workforce changes, attrition, performance cycles, etc.- Proactively flag data errors or anomalies related to HR operations.- Generate accurate data for Senior Expert/Lead to use in analysis and decision making.Key Accountabilities (3)4. Labor Relations & Policy Guidance- Serve as the first point of contact for employees regarding inquiries on benefits, policies, and processes.- Handle initial employee relations cases of low to medium complexity (policy violations, minor disputes, etc.).- Provide basic policy advice to managers; escalate complex cases to Senior Expert/Lead.- Enhance employee experience through consistent, clear, and compliant support.5. Cross Functional Collaboration- Work closely with TA, HR Services, C&B, and Learning teams to address unit requests.- Support onboarding, role transitions, and internal training activities as per unit plans.- Assist People Partner Lead in small projects or process improvement initiatives within the unit.Key Relationships - Direct ManagerDirector/Senior Manager - HR Business PartnerKey Relationships - Direct ReportsN/AKey Relationships - Internal StakeholdersRelated COEs, other DivisionsKey Relationships - External StakeholdersPartners or Vendors providing HR servicesSuccess Profile - Qualification and ExperiencesDomain Expertise- Bachelor's degree in Human Resources, Business Administration, or a related field.- HR certification (e.g., PHR, SHRM-CP) is a plus.- 8+ years of HR experience, preferably in a Business Partner or generalist role.- Strong understanding of HR principles, practices, and employment laws.- Excellent communication, interpersonal, and relationship-building skills.- Ability to work effectively in a fast-paced environment and manage multiple priorities.- Proficiency in HRIS and Microsoft Office applications.- Deep knowledge of the local & regional recruitment market; with good understanding of skills and capabilities required for a range of roles across corporate functions, technology, digital, etc.- Proven track record of hitting hiring goals and forming positive relationships with hiring divisions- Experience in using various recruitment tools and effective hiring processes to drive successful outcome
