Service Planning - Seller Service, Shopee

• Collaborate closely with cross-functional teams (Ops KAMs, Commercial Team, Seller Communication) to understand seller's operational challenges and develop performance improvement projects for sellers.
• Development of various operation-related services and supports that meet sellers' needs.
• Enhancement of current products and features offered by Shopee for sellers;
• Manage overall plan and daily performance of projects to meet KPIs.
• Work on project management tasks including
• Collect, review analyze data to identify gaps and opportunities;
• Develop project plans, schedules, and dependencies;
• Coordinate implementation, and drive actions across different teams;
• Track project results and outline initiatives to allocate resources effectively;
• Present the project outcomes;
• Coordinate with other teams to assist in delivering project results.
• Assisting team leader in other tasks assigned.

• Bachelor's degree in a relevant field (e.g., Business Administration, Project Management).
• Preferred at least 2 years of work experience in project management, process improvement, or business development.
• Experience in the e-commerce industry is a plus.
• Good execution skills.
• Outcome-oriented, plan clear and systematic approaches, processes, and timelines, resourceful in getting the job done.
• Strong numerical and data analysis background for sizing impact/ problem for sizing impact/ problem.
• Familiar with dashboard design, data analysis, and visualization tools (Excel, Google Sheets, Power BI, etc.).
• Able to produce periodic reports with highlighted insights.
• Excellent written and verbal communication skills in both Vietnamese and English.

Shopee