Telesales Supervisor

• Team management: Oversee the daily activities of a telesales team, including setting performance goals and tracking progress.
• Strategy and implementation: Develop and implement sales strategies to increase revenue and profitability.
• Coaching and training: Provide ongoing training, coaching, and support to help team members improve their sales skills.
• Performance evaluation: Conduct regular performance evaluations and provide constructive feedback.
• Performance analysis: Analyze sales data to identify trends, opportunities, and areas for improvement.
• Customer service: Handle escalated customer complaints and resolve issues to maintain customer satisfaction.
• Collaboration: Work with other departments, such as marketing and customer service, to create a cohesive sales approach.
• Compliance: Ensure the team adheres to company policies, procedures, and relevant regulations.

• Proven experience in sales, with a strong track record of meeting or exceeding targets.
• Experience in a telesales or call center environment.
• Strong leadership, management, and interpersonal skills.
• Excellent communication and negotiation skills.
• Ability to motivate and inspire a team.
• Proficiency with sales and marketing principles and CRM software.
• Analytical skills to interpret data and make informed decisions.
• Ability to thrive in a fast-paced, dynamic environment.

Hegka