Operations Specialist (Hanoi-based)

SAPI

  • Hanoi
  • US$1,300 per month
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
SAPI (sapi.com) is a London-based financial technology company (FinTech) focused on creating the lending infrastructure for the web. We provide innovative lending solutions to businesses through our advanced technology platform. Our mission is to help small businesses thrive. SAPI is backed by prominent investors, including unicorn founder-turn-investors and top venture funds in the UK and Europe. Our headquarters is based in London, and we are currently looking to expand our office in Vietnam. Join us!About the Role Salary:UP to 1,300 USD per monthWe are looking for a driven and detail-oriented Operations Specialist to play a key role in delivering exceptional services to our partners and customers. Your responsibilities include client relations and product operations.Client Relations - Act as a dedicated service specialist, managing borrower relations and ensuring a smooth, positive experience through effective communication and top-tier customer service. - Provide comprehensive support to our partners, from operational guidance to technical assistance, enhancing their understanding and execution of our lending operations.Product Operations - Handle borrowers' applications, including application processing, data management, reporting, and process enhancement to improve efficiency and customer experience.Requirements
  • Proficiency in English for business purposes
  • Tech-savvy: Comfortable with utilizing and adapting to new software tools; training provided upon joining
  • Attention to detail: Exceptional accuracy in data entry and application processing; comfortable handling large volumes of paperwork and documentation
  • Communication skills: Excellent verbal and written communication for both client-facing and internal interactions
  • Multitasking: Ability to manage multiple tasks simultaneously with high efficiency and organization
  • Customer-centric: Strong dedication to providing exceptional customer service and support
  • Adaptability: Flourishes with minimal guidance, proactive, and adept at handling uncertainty
  • Team player: Collaborative approach to work, fostering positive relationships with colleagues and cross-functional teams
  • Availability for late-hour collaboration with the UK team
  • Must be based in Hanoi, Vietnam
Benefits
  • Transparent salary structure and progression, with annual consideration for pay rise.
  • Hybrid - 3 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home and our core working hours are 3pm to 8pm Vietnam Time (8am to 3pm UK time)
  • 20 days annual leave.
  • 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
  • Courses and training opportunities to enhance your professional development within your role.
  • An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.

SAPI