Assistant Front Office Manager (

AccorHotels

  • Rach Gia, Kien Giang
  • Permanent
  • Full-time
  • 1 month ago
Job Description

Primary Responsibilities
  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
Assists the Front Office Manager in all aspects of their duties.
  • Assist the Front Office Manager in execution of the management of staff.
  • Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Monitor Front Office and particularly Guest Relations personnel, to ensure ALL members, known repeat guests and other VIPs receive special attention and recognition.
  • Control the availability of rooms, rooms types, accuracy of room count and rate categories.
  • Maximize occupancy, revenue and average rate while maintaining high service standards.
  • Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
  • Turn away guests if occupancies deem it necessary ensuring no good-will is lost.
  • Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met.
Work Experience
  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint
Benefits
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

Accor