Assistant Front Office Manager (

• Conduct daily briefings and ensure that all pertinent information is well received by team members.

• Assist the Front Office Manager in execution of the management of staff.

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

• Monitor Front Office and particularly Guest Relations personnel, to ensure ALL members, known repeat guests and other VIPs receive special attention and recognition.

• Control the availability of rooms, rooms types, accuracy of room count and rate categories.

• Maximize occupancy, revenue and average rate while maintaining high service standards.

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost.

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met.

• Diploma in Tourism / Hospitality Management

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

• Employee benefit card offering discounted rates in Accor Hotels worldwide.

• Develop your talent through learning programs by Academy Accor.

• Opportunity to grow within your property and across the world!

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

Accor