F&B Coordinator

• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
• Perform general office duties to support both the DoFB and the F&B Division (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
• Coordinate and organize meeting schedules, agenda and required documents as instructed by the DoFB.
• Receives and assists visitors and Telephone callers and refers them to DOFB or another appropriate person as circumstances warrant.
• Ensures all correspondence addressed to DOFB are responded to/acted on within established timeframes.
• Arranges business itineraries and coordinates requirements as instructed.
• Maintains filing and records management system and other office flow procedures.
• Responsible for updating of all outlet menu, effectively communicate and distribute updates and or special promotional programs to all departments.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Establishes and maintains proper filing system and procedures. Protects the confidentiality of all files, ensuring that access is limited to those who are specifically authorized to access certain files.
• Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Be the champion of the local culture, heritage sites and trends by keeping up-to-date with the city's happenings, area surrounding the hotel to provide recommendations and directions for the guests.
• Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
• Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
• Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
• Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
• Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.

• Diploma/ Bachelor's degree in Business Administration or Hospitality Management

• Experiences in similar role at luxury hotels/resort
• Secretarial experiences is of advantage

• Excellent command in written and spoken English
• Competent computing skills (e.g. Microsoft word)

Capella Hotels & Resorts