Assistant Housekeeping Manager - Six Senses Con Dao

• Fully understand and embrace Six Senses vision, values, and sustainability commitments, applying them in all aspects of the role.

• Apply Six Senses Service Recovery principles to resolve guest concerns and exceed expectations.
• Build and maintain positive relationships with colleagues to support a strong team culture.
• Maintain a high standard of personal grooming, hygiene, and professional conduct.
• Be an ambassador of the brand, ensuring all guest interactions reflect the image and reputation of the resort.
• Attend all required meetings and training sessions.
• Ensure all duties are performed ethically and in compliance with local laws and company policies.
• Proactively provide suggestions to improve operations and guest experience.

• Support the Executive Housekeeper in managing daily housekeeping operations and supervising team members.
• Inspect VIP rooms and conduct regular checks of guest rooms, public areas, and back-of-house areas.
• Coordinate with Front Office to ensure room readiness and availability.
• Ensure high standards of cleanliness, hygiene, maintenance, and presentation across the resort.
• Oversee Laundry, Uniform Room, Public Areas, Gardening, and Minibar operations.
• Monitor inventory, purchasing, and cost control for housekeeping supplies.
• Ensure compliance with safety, fire, emergency, and security procedures, including lost & found and key control.
• Coordinate deep cleaning, preventive maintenance, and special projects.
• Assist in scheduling, duty rosters, and workforce planning.
• Support recruitment, training, and performance management of housekeeping hosts.

• Minimum 3 years of progressive housekeeping experience, preferably in a luxury resort environment.

• Strong leadership and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to work in a multicultural environment.
• Strong problem-solving and organizational skills.

• Ability to work under pressure and meet deadlines.
• May require light physical activity (lifting up to 10 lbs).
• Directs and controls all subordinate housekeeping host to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Inspects daily VIP allocated rooms and to spot check rooms of In-house VIP guest.
• Coordinates with front office to ensure that rooms are serviced according to guest requirements, and that adequate vacant clean rooms are available to sell.
• Conducts frequent checks of rooms, public areas and heart of house areas, ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, host grooming, and manning levels are in order and takes appropriate action where necessary.
• Assists in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per resort standards.
• Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations.
• Assists in monitoring the standard of work carried out by contractors engaged by the resort to ensure it meets the agreed quality.
• Monitors and controls Housekeeping tasks such as lost and found, key control procedures, security and emergency schedule in order to ensure security of hosts and guests.
• Coordinates the spring cleaning, heavy cleaning, extra work schedule, maintenance requisition of all rooms and public areas with Executive Housekeeper and ensures such schedules are followed.
• Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
• Assists in the maintenance of efficient administration of the Housekeeping Department.
• Assists in the selection training and evaluation of subordinate hosts.

IHG Hotels & Resorts