Scheduler

Vietnam
Permanent
Full-time

1 month ago

Are you a talented multi-tasker who thrives in fast-paced environments? Do you possess strong communication abilities and an impeccable work ethic? We are seeking a scheduling coordinator to be the first point of contact for our clients. You will play a key role in rostering care workers and ensuring smooth operations. If you are an adept problem-solver who can juggle competing priorities, this is a great opportunity to use your skills and experience to make a difference. Join our team and enable exceptional care!About Sharesource:We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.What are we looking for?
We are looking for a Scheduler to join our high-performing and fast-paced Service Delivery Rostering and Scheduling Team. In this vital role, you will help shape the lives of our clients by ensuring they receive timely and reliable support from our compassionate team of field workers.You'll play a key role in connecting our Community Aged Care, NDIS, and Private clients with our dedicated support workers—helping them live as independently as possible. This is a rewarding opportunity for someone who thrives in a client-focused, detail-oriented, and collaborative environment.What are you expected to do?

Schedule and allocate support services for Community Aged Care, NDIS, and Private clients.
Roster field staff according to service needs, client care plans, and staff availability.
Ensure rosters comply with staff conditions of employment and the SCHADS Award.
Communicate professionally and clearly with clients, staff, and stakeholders via phone, email, and internal systems.
Accurately interpret and action client Support Plans to tailor services appropriately.
Maintain up-to-date scheduling and rostering records using internal systems and software.
Resolve scheduling conflicts and proactively respond to service delivery issues.

You'll be a great fit if:Essential:

Minimum 3 years of experience in scheduling or rostering within Community Aged Care, NDIS, or a related industry.
Strong customer service orientation with excellent communication skills in fluent English.
Proven ability to work in a fast-paced environment and manage competing priorities.
Experience using scheduling or rostering software and maintaining administrative systems.
Ability to interpret and apply award conditions (e.g., SCHADS).
Demonstrated problem-solving skills and attention to detail.
A team-oriented mindset and proactive work ethic.
Monday to Friday: 9:00 AM – 6:00 PM (Sydney Time)
Must be flexible with start and finish times (up to 2 hours earlier or later as required).

Prior experience in the private pay aged care sector or community in-home care.
Background in office management or administrative support in a healthcare setting

Please note: This role is remote; however, we require candidates to be based locally in the Vietnam. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Vietnam labor laws and employment regulations.Here are the benefits of joining our team:

Competitive salary and professional development
Collaborative client partnerships and a fun, inclusive work environment
Opportunities for leadership, expertise, and global client exposure
Monthly coaching, training, and career development
Remote work flexibility
Engage in social impact activities and industry impact
Achieve work-life balance and flexibility to support personal commitments
Comprehensive HMO coverage with one free dependent (depending on the employment type)

Why work for Sharesource?Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!Our 5 Values:

Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What makes us different?Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:

Challenged, autonomous, momentum
Learning, growth mindset
Lead by our values
Heard, cared for, make good friends

What happens after you submit your application?The whole process takes around 4 weeks:

There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

We would be grateful if you have these already: * Fit to Work/Health Card (Basic 5 employment medical tests)

NBI Clearance
Social IDs - PHIC, SSS, HDMF, TIN
Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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