Senior Field Service Engineer

Rockwell Automation

Ho Chi Minh City
Permanent
Full-time

1 month ago

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionResponsibilities

Attend to field service work as determined and scheduled.

Responsible for effectively providing field services to support the installation, start-up, maintenance and operation of automation control systems, drive systems, manufacturing systems, industrial networks and the invidual products witch comprise these systems.
Troubleshooting of hardware and software problems at customer site.
Provide customer coordination of RA products and systems by performing the following functions:

On-site analysis and specification preparation.
Hardware configuration – system and product application.
Programming assistance.
Project coordination between customer, sales, product division, etc.
Technical support – field start-up, integration, and maintenance.
Documentation.
Testing and acceptance.

Provide proper reporting of technical, administrative, and accounting information as required.
Requires minimal day to day supervision and directoion, frequently work independently to optimize work activities.
Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc to meet the customer’s requirements.
Make recommendations for product improvements, especially as they affect operations and reliability of RA products.
Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts, retrofit contracts, training, documentation and support service agreements.

Qualifications

3 to 7 years’ experience in Industrial Automation
Relevant field support and service experience in Industrial Automation Control field.
Ability to design, develop, program and troubleshoot PLC, HMI, and SCADA systems, having experience with motion and inverter.
Experience in Tyre, Pharma Industries preferred.
Experience in Products like SLC, PLC5, ControlLogix, FT View SCADA, FT Historian, FT Batch, SQL Reporting Preferred
Experience in ControlNet Device Net preferred.
Experience in Inverter ( MV & LV ) as well as drive system is preffered.
Experience in Basic Network management.
Experience in Industrial Automation Maintenance or Field Service Operation preferred.

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