Head of Customer Experience (F&B)

• Be the change and setting up the exciting customer experience!
• You will play a pivotal role in managing and enhancing the overall customer experience across various channels and touch points.
• The successful candidate will lead a team in developing and implementing strategies to boost customer satisfaction, loyalty, and retention.
• Collaboration with cross-functional teams will be essential to instill a customer-centric mindset throughout the organisation.

• Experience with customer experience management software and tools, as well as a background in the retail, food and beverage, or hospitality industry, is considered a plus.
• Proven experience as a Head of Customer Experience or in a similar customer-facing role is required.
• Demonstrated expertise in customer experience management, customer journey mapping, and customer analytic are crucial.
• Strong project management skills, excellent communication, and interpersonal skills are also necessary.
• The ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities is a key attribute.
• Qualifications for this role include a Bachelor's degree or higher in Business Administration, Marketing, Management, or a related field.

• F&B Industry, dedicated to spreading joy through beverages
• The concept is geared towards a youthful demographic, focusing on young people as its target customers.
• Beyond merely serving as a typical beverage outlet, Our Client would like to design great customer experiences and transcend conventional boundaries.

• Competitive package
• Career longevity and opportunities to progress internally.
• Flexible / Hybrid working

Michael Page