Overview:RMIT University CommitmentRMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.Why RMIT University Vietnam?RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures hereRewards and Benefits:Competitive salary package and allowancesGenerous annual leave, carer leave and public holidays (Christmas and Tet Holidays)Private health insurance and wellness programsProfessional development and career advancementAccess to state-of-the-art facilities and resourcesA vibrant and diverse campus life and more!RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:Position SummaryThe position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.Reporting LineReports to: IT Customer Services ManagerKey AccountabilitiesHandle assigned tickets from first line support.Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user.Coordinate the repair of minor problems with printers, computers and software on daily operating basis.Update detailed information of tickets into the ticketing system.Report major problems to IT Customer Services Manager.Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.Provide out of hours support as required by being available through mobile phone access after-hours.Any other duties as directed by IT Customer Services ManagerKey Selection CriteriaHave at least 2 years’ experience in similar rolesDemonstrated general experience in IT serviceDemonstrated knowledge in desktop operating systems and applications, and general troubleshooting skillsWell-developed interpersonal skillsAbility to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).English ProficiencyEnglish is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.Applications Close: 30 thg 4 2024 11.59 pmRMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
