Head of Operations Excellence cum Vendor Managed Inventory (VMI)

• Lead the Operations Excellence (OE) function, ensuring alignment with business needs and delivering on global agendas within the country/cluster.
• Drive strategic initiatives and foster a culture of continuous improvement.
• Provide critical input for new business tenders and proposals, leveraging Ops Ex initiatives to capitalize on commercial opportunities with customers.
• Represent the OE agenda at the senior management level, emphasizing accountability for OE activities and functions (Safety, Quality Regulatory Assurance, Operational Management System, Labor Management, etc.).
• Support effective startups by offering resources, guidance, and strategic advice to optimize operational performance from inception.
• Cultivate strong customer relationships throughout the business lifecycle, utilizing management reporting to drive recommendations for improvements and effectively mitigate risks.
• Define and drive the VMI strategy, roadmap, and value proposition in Vietnam.
• Lead product development and continuous enhancement with IT and Operations, ensuring alignment and KPI performance.
• Establish pricing and cost models, supporting sales to achieve sustainable commercial outcomes.
• Drive business development through sales enablement, RFX support, and up-/cross-selling opportunities.
• Oversee implementation, standardization, and scalability of VMI solutions across sites.
• Build and develop local VMI capabilities to support long-term growth.

• Strong background in logistics, supply chain, or operations excellence with solid understanding of end-to-end operations.
• Proven experience driving results through cross-functional leadership and stakeholder management.
• Strategic and commercial mindset with ability to translate business needs into growth and value creation.
• Strong capability in product development, go-to-market execution, and sales enablement.
• Experience in VMI, inbound-to-manufacturing, or digital supply chain solutions is a strong advantage.
• Strong analytical, problem-solving, and change management skills with a track record of continuous improvement.
• At least 10 years of experience in contract logistics, supply chain industry.
• Bachelor’s degree or higher education level.

DHL