Client Relationship Manager - ASEAN
- Ho Chi Minh City
- Permanent
- Full-time
Location : Ho Chi Minh City, VietnamDescriptionThe business objective of Client Relationship Manager is to create, nurture and develop long-term relationships with our clients throughout their entire life cycle. The role holder will be responsible for a portfolio of ASEAN clients. Central to our Organization, the Client Relationship Manager is the link between the operation teams and the clients, working with different people in the organisation to ensure that customers are satisfied with all our services.Job specificationRelationship ManagementBuilding excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plansAnswering clients’ questions in a solution oriented manner;Collecting regular feedback from clients and share it with the internal teams as appropriate;Managing, monitoring and assuring client satisfaction;Collaborating with internal teams to address customers’ needs;Revenue GrowthIdentifying cross selling opportunities with existing clients;Assuring Apex is and remains client’s preferred partner;Client profitabilityAssessing and assuring client profitability;Assisting in cash collection;Monitoring scope of service, and etc.Skills Required:Minimum a Degree in relevant field (financial services, business, economics, accounting);Minimum 5 years’ managerial operational experience in either fund, banking or corporate;Proven track record of meeting and exceeding targets;Background in customer service is a plus;Excellent communication and negotiation skills;Problem-solving attitude;Team playerProficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)What you will get in return:A genuinely unique opportunity to be part of an expanding large global business;Competitive remuneration commensurate with skills and experience;Training and development opportunitiesAdditional information:We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.For more information on our commitment to Corporate Social Responsibility (CSR) please visitPersonal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.