Manager - Digital Customer - Consumer BusinessVN/BKK
Deloitte
- Ho Chi Minh City Bangkok
- Permanent
- Full-time
- Manages our Salesforce project delivery regardless it is core platform or Marketing Cloud ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
- Works across functions to deliver best practice solutions aligned with the Salesforce applications and the increased adoption of automated solutions.
- Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives
- Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
- Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
- Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
- Acts as a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
- Support end-to-end pre-sales project delivery activities.
- Provide leadership and support for delivery teams and across SEA region.
- Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholders.
- Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
- Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
- Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
- Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.
- Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in managing and delivering Salesforce based projects, preferably with specific industry verticals (e.g. Financial Services, Technology, Media & Telecommunications, Public Sector, Health & Life Sciences, Manufacturing)
- Experience in designing and implementing Salesforce platform and marketing cloud in an enterprise or consulting environment.
- 5 years overall project management experience, preferably with specific industry verticals
- Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions. Strong consulting and/or Salesforce technology implementation experience. Strong relationship building and communications skills
- Knowledge of Salesforce applications - LINE Integration would be a plus
- Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle. ·
- Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
- Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
- Proven demonstration of sound business acumen, teamwork and leadership qualities.
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
- Willingness to work outside of office base and most of all…