Senior Specialist, Program Management

APL Logistics View all jobs

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 16 days ago
Job Category: CommercialDegree Level: Bachelor's DegreeJob Description:The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. The role will own the strategic operational roadmap for his customer(s), prioritizing and balancing theopportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies.Responsibilities:
  • Lead the governance and delivery of customer programs within the accounts that are assigned
  • Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives
  • Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved
  • Collaborate with internal and external partners that are involved in the delivery of defined customer programs
  • Identify and rectify recurring internal process failures/ redundancies/ problems
  • Articulate the gaps in performance between customer requirements and our service level internally and externally
  • Define program improvements by analyzing data and trends
  • Drive the implementation of solutions
  • Serve as first point of contact with customers
  • Translate customer requirements into operational procedures, so as to enhance the overall customer experience
Continuous Improvement
  • Review existing operations and implement innovation processes to generate new ideas
  • Ensure the required continuous improvement outcomes are delivered
  • Participate in best practice sharing
  • Evaluate client-facing work scope and activities to assure maximum value and resource efficiency
Qualifications:
  • Bachelor's Degree or Equivalent Level
Minimum 5 years of relevant international transportation/logistics experience; international order management preferredMinimum 5 years of experience involving direct customer interaction/ownership

APL Logistics