Assistant Restaurant Manager - Bacco (Vietnamese candidates only)

Hanoi
Permanent
Full-time

24 days ago
Apply easily

Company DescriptionThe Fairmont Hanoi will official open in the Vietnamese capital on March 30, 2026, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!Job DescriptionThe Assistant Restaurant Manager supports daily restaurant operations by leading teams on the floor, coaching supervisors, and ensuring service standards are executed consistently. This role focuses on preparing teams to deliver exceptional guest experiences while supporting operational and business objectives.Leadership and Guest Experience

Support and protect the guest experience through visible floor leadership
Coach supervisors and colleagues in real time during service
Ensure guests receive timely, attentive, and personalized service

Operational Management

Support daily operational planning and execution
Ensure opening and closing procedures are completed correctly
Monitor service standards, cleanliness, and readiness throughout operations
Support compliance with food safety and hygiene standards

Business and Performance Management

Assist in managing labor, productivity, and operating costs
Support inventory controls and cost awareness
Contribute to achieving outlet performance targets

Use of Systems and Tools

Ensure effective use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate reporting, guest recognition, and service consistency

Working Together

Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to align operations and protect the guest experience

Professional Standards

Maintain strong floor presence during service periods to support teams and guests
Arrive prepared and on time, setting the tone for professionalism and accountability
Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues

Other Responsibilities

Attend all meetings, briefings, and trainings as assigned
Ensure teams are scheduled, prepared, and supported for service
Maintain a high standard of professionalism and conduct at all times
Perform other reasonable duties assigned by the Management of the Hotel

QualificationsKnowledge and Experience

University, college, or vocational education preferred
Previous management experience in Food and Beverage is an advantage
English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset
Strong working knowledge of hospitality systems such as Oracle Simphony, SevenRooms, and Oracle OPERA Cloud is an advantage

Competencies

Strong leadership presence and guest focus
Ability to coach and develop leaders and colleagues
Sound judgment and operational decision making
Collaborative mindset and ownership of performance outcomes
Professional presence and credibility

Additional InformationOpening for Vietnamese only

Fairmont