Reservations Supervisor

• Supervise daily reservations activities to ensure accuracy and efficiency.
• Ensure all reservations are entered correctly with complete guest details, rates, and payment information.
• Monitor booking channels and reservation queues to ensure timely response to guest and partner requests.
• Review reservations made by agents and ensure compliance with hotel standards and rate strategies.
• Assist in managing room inventory and coordinate closely with Revenue and Front Office teams.
• Provide guidance and daily support to the Reservations Team Leader and reservation agents.
• Ensure staff follow established procedures and maintain high service standards.
• Assist with training and onboarding of new reservations team members.
• Support the Reservations Manager in maintaining a positive and productive work environment.
• Assist in preparing daily reservation reports and operational updates.
• Support preparation of duty rosters when required.
• Ensure proper documentation and secure handling of guest information.
• Promote a sales-oriented culture within the reservations team.
• Encourage upselling and cross-selling opportunities where appropriate.
• Ensure reservations agents follow selling techniques aligned with revenue strategies.

• Minimum 2–3 years experience in Reservations in a luxury hotel environment
• Previous supervisory experience preferred
• Hospitality diploma or university degree
• Strong English communication skills (written and verbal)
• Knowledge of hotel reservation systems

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Rixos Hotels