Student Advisor
RMIT University
- Ho Chi Minh City
- Permanent
- Full-time
The Student Advisors in Student Connect will deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and will be expected to take a strong interest in the field of customer service standards.Reporting lineReports to: Senior Student Advisor, Student ConnectKey selection criteriaA Bachelor’s Degree in a relevant disciplineAt least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an education environment.Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.Demonstrated complex issue resolution and decision-making skills including the ability to source relevant additional information.Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.Excellent written and verbal communications skills including the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.Demonstrated ability to work flexibly and efficiently as a member of a team in a high volume customer focused environment. Ability to prioritise workload in order to meet deadlines and service expectations.Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes.Experience and familiarity with database systems and other relevant software.Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).For more details about the role please click on the following link:English proficiency requirementEnglish is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 (or equivalent, as outlined in the Recruitment and Selection Guidelines).How to applyClick "Apply" to send through your CV, cover letter and any other supporting documents.Applications Close: 16 thg 5 2024 11.59 pmRMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.