Manager, Project Management Office
Manulife
- Ho Chi Minh City
- Permanent
- Full-time
- Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives
- Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets
- Execution and support of the Company, Divisional and Operations strategy
- Work with clients to define and manage the scope, strategy, requirements and implementation of projects.
- Develop cost-benefit analyses for project initiatives.
- Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.
- Identify, analyze, mitigate, document, and control project risks.
- Develop and deliver budgets.
- Provide effective and regular communication within the project team, stakeholders, sponsors and management.
- Manage client and team expectations and relationships.
- Identify resource needs for the project and establishes roles, expectations, and goals with team members.
- Participate in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors.
- Conduct After-Action-Reviews.
- Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.
- Share best practices and initiatives with other functional areas in Operations
- Partner with IT to ensure common focus and execution of technology initiatives
- Ensure delivery of services from key vendors
- Customer Experience
- Process Improvement
- Expense Management
- Compliance and Risk Management
This role will report to Head of Business Transformation, manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Post-secondary education or high school diploma and equivalent business experience
- 2+ years project team experience
- 5 – 7 years’ experience in financial services
- Thorough understanding of products, administration compliance, operations and systems including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products.
- Ability to think strategically, assess alternatives for short and long-term impacts and act decisively
- Knowledge of project planning and tracking tools
- Excellent analytical and problem-solving skills
- Strong presentation and written communication skills
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture