Executive Assistant Manager

• This position is fully responsible for managing the overall F&B operations of the hotel, achieving customer (guests, employees, corporate and stakeholders) satisfaction and quality service while meeting/exceeding financial goals
• The Executive Assistant Manager will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel

• Support the annual budgeting process and financial forecast for the F&B operations departments
• Ensure that all F&B operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Gather and report financial information to the General Manager

• Develop, recommend, implement and manage the F&B operational department's annual and long term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts' representatives
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Be visible around the hotel and show an active interest in our colleagues' welfare
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner's representative
• Follow appropriate protocol in communicating with the appointed Owner's representative and keep the General Manager informed of such communications

• Manage performance issues that arise within the F&B operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Assist General Manager with interviews, selection and recruitment of F&B operations departments management team
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the F&B operations departments management team
• Constantly monitor team members performance, attitude and degree of professionalism

• Luxury attitude with humble excellence, distinguish presence and emotional intelligence.
• Strategic thinking, planning and organisation
• Highly visible, outgoing and eager to develop a network
• Food & Beverage expertise, showing creativity & follow F&B trends
• Strong business sense from top line to profitability
• Experience in 5-star hospitality, preferably with Asian experience
• Effective communication with guests, teams and owners
• Leadership skills and able to empower and inspire the team

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accor's learning programs
• Opportunity to grow within your property and across Accor's Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility

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