Desktop Support Analyst

• End-User Support: Install, configure, and troubleshoot desktop systems, applications, and peripherals. Ensure proficiency in our core systems and applications, including Windows 10/11, Windows Server, Active Directory (AD), Microsoft 365, Fresh service ticketing, PDQ, NinjaRMM, Intune, and Autopilot.
• Technical Troubleshooting: Identify and resolve hardware and software issues promptly and efficiently. Collaborate with the IT team to escalate and address complex problems.
• System Maintenance: Conduct routine maintenance activities on desktop systems and associated hardware. Ensure antivirus and security software are up to date on all devices.
• Software Deployment: Assist in the installation, configuration, and deployment of software applications. Provide support for software updates and patches.
• Network Deployment: provide technical support and troubleshooting for network infrastructure, including routers, witches, firewalls, and access points. Monitor network performance and security, identifying and resolving issues in a timely manner.
• User Training: Conduct user training sessions to enhance end-users' understanding of technology. Create and update user guides and documentation.
• Asset Management: Maintain accurate records of IT assets, including desktops, laptops, and peripherals. Coordinate asset procurement, inventory management, and disposal.
• Remote Support: Provide remote assistance to off-site users, ensuring consistent support quality.
• Collaboration: Collaborate with other IT team members to address complex technical issues.
• Work closely with IT leadership to implement and improve IT processes.

• Education: Graduate of computer studies, networking, or related discipline.
• Experience: Minimum 8 years in a similar role.
• Proficiency in MS Office 365 (install, set-up and troubleshoot).
• Basic networking knowledge (DHCP, DNS).
• Proven customer service experience.
• Experience with VMware or other hypervisors.
• Knowledge of Microsoft Active Directory is preferred.
• Relevant certifications (e.g., CCNA, Fortinet NSE) are a plus.
• Intermediate hardware & software troubleshooting skills in Microsoft Windows environment preferred.
• Employment type: Permanent, Full-time.
• Workplace: Bac Ninh, Vietnam.
• Work type: Onsite.
• Competitive salary package.
• Comprehensive benefits: health, dental, vision, and traveler's insurance.
• Health Care Spending account.
• Friendly and collaborative working environment.
• Flat and transparent organizational culture.
• Opportunities for personal and professional development.

JAC Recruitment