Sales Operations Executive

Informa Markets

Quan 1, Ho Chi Minh City
Permanent
Full-time

20 days ago
Apply easily

Company DescriptionInforma PLC is a leading international events, intelligence and scholarly research group.Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.Job DescriptionThe Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management / entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.They may also on occasion be required to support the Event team with administrative duties.PRINCIPAL DUTIES AND RESPONSIBILITIES:

Sales Administration & Team Support

Sales enabling administration including issuing sales contract and invoice
Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
Ensure customer queries are answered and/or resolved in a timely manner
Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
Act as key liaison point with Event Operations team for customer data and Event floor plan queries
Where required, support Event team in organisation of sales events
CRM (Salesforce) / invoicing system (EMS) support to sales teams

Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
Support Sales team training in new Salesforce.com features
Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
Reporting, Data Analysis & Investigation

Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
Where relevant manage integration of International Joint Venture reports
Support Sales team with proactive insight and trend analysis
Campaign Management

Support to Sales Leadership and CRM team to set up, assign and manage campaigns
Manage the gathering of member lists / data for campaigns and QA
Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
Testing & Improving Salesforce.com Development

Act as liaison between Sales team and CRM team to gather regular system feedback
Help identify priorities for development and gather requirements
Perform User Acceptance Testing

Perform additional responsibilities as assigned by Line Manager

Qualifications

University Bachelor’s Degree of Finance and Accounting / University of Business Admin / Applied Sciences qualification.
Minimum 2 years of sales support experience across international regions and cultures
Strong organization, time management skills and ability to work with senior internal stakeholders
Experience of data analysis and manipulation
Ability to proactively handle and respond to customer objections
Interpersonal skills, confident personality, high level of enthusiasm.
Good knowledge of VAT invoicing in Vietnam context.

Informa Markets