Reservation Agent - Nhân Viên Đặt Phòng
Fusion Resort & Villas Da Nang
- Da Nang
- 5,000,000-8,000,000₫ per month
- Permanent
- Full-time
- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
- Input booking information into the Reservation System
- Checking the availability of accommodation on the customers' desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as food and beverages, outlets and hotel services/features or upgraded accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
- Determine guest needs and quote the appropriate room and rate as per requirements.
- Coordinate and communicate with all other departments to ensure a smooth operation.
- File and organize departmental documents, maintain stationery and office supplies for the department
- Perform duties and responsibilities in a confidential manner when applicable
- Other duties may be required as directed by the Reservation Manager, Revenue Manager.
- Working with an expat environment;
- Competitive salary package;
- Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Other attractive benefits,....;
- Diploma education
- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services.
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
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