Director of Food & Beverage

Radisson

Phu Quoc, Kien Giang
Permanent
Full-time

19 days ago

Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies§ Develops and implements strategies for achieving food and beverage goals and supports achievement of the hotel’s goals§ Monitors status regularly and adjusts strategies as appropriate§ Develops the annual budget in conjunction with the Executive Committee§ Participates in the development of the annual marketing, sales, and strategies§ Continually improves hotel food and beverage and adheres to the hotel brand standardsMaximizes profitability and revenue by directing the hotel food and beverage operations§ Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis§ Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems§ Audits and maintains food safety, ensuring all food and beverage staff have necessary safety certifications§ Responds to food safety inspections and reports§ Oversees monthly food and beverage inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.§ Develops and implements the menu offerings and pricing based on competition, market trends, costs, etc.§ Ensures outlets meet or exceed brand standards§ Reviews guest complaints and responds as appropriateDevelops and implements strategies and practices which support employee engagement§ Recruits and selects qualified candidates§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities§ Communicates performance expectations and provides employees with on-going feedback§ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential§ Drives employee engagement through the creation and implementation of departmental action plansWorks with food vendors and purchasing to maintain high food quality§ Establishes relationships with food vendors and negotiates pricing where possible§ Attends vendor fairs and participates in food tastings§ Assists Accounting with any vendor disputes regarding invoices and paymentCommunicates effectively with guests, management, employees, and regional office§ Promotes Food and Beverage outlets through advertising and public relations campaigns through local sources§ Works closely with Restaurant and Kitchen Managers to maximize revenue while meeting or exceeding guest expectations§ Reports food and beverage revenue, costs, Medallia scores, and prepares other reports regularly for managementCreates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction§ Performs other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and procedures§ Maintains safe working conditions within department and the hotel§ Ensures safe working conditions within department and hotel§ Takes corrective action where required to improve safety of work areas§ Keeps General Manager promptly and fully informed of all problems or unusual matters of significance§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position§ At all times projects a favourable image of the Hotel to the public§ Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment§ At all times projects a favourable image of the Hotel to the publicCAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Radisson

Apply Now