Guest Arrival Expert - The Ritz-Carlton Residences, Hanoi
Marriott
- Hanoi
- Permanent
- Full-time
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementPOSITION SUMMARYGreet and escort Residence owners, vendors and guests. Open doors and assist Residence owners/guests/visitors entering and leaving property. Assist Residence owners/guests/visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Supply Residence owners/guests/visitors with directions if requested. Assist in maintaining a clear drive on Residences entrance. Assist in directing all moving and delivery personnel to loading dock. Assist valet parking in movement of Residence owners and Guest vehicles. Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Polish luggage carts and maintain cleanliness of carts. Maintain clear passage into the building and car drop off area.Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.