Assistant Manager, Fiduciary& Fund Services Ops VN

• Direct and control day to day Fiduciary and Fund Service Operations, ensure clients' interest are fully protected and deliver value added services to clients in accordance with established procedures, regulations, laws and Group business need.
• Check Financial statements or customized reports, which are prepared by maker, to ensure that they are delivered to client timely and accurately in accordance with regulatory requirements or client’s requests.
• Review compliance monitoring at each NAV cycles and take proper actions in case any breach is identified.
• Review Fund documents to ensure that they are in line with prevailing regulations.;
• Handle client’s inquiries relating to Fiduciary and Fund Service Operations.
• Maintain a positive stakeholder relationships with local entities (e.g., regulators/ VSD), Hub (GBSKL/ GBS India) and other divisions within the Bank.
• Ensure accuracy and completeness of client investment records maintenance.
• Ensure timely delivery of report to clients within the agreed deadline and within the timeline stipulated in prevailing regulations.
• Be cost effective; optimise utilisation of resources.
• Ensure timely response to investment and compliance related queries; provide quality services to clients
• Keep updated with changes in local regulations and market specification.
• Review and update process note, DOI related to Fiduciary and Fund Service Operations.
• Support function manager on internal and external audit work (i.e. KPMG, E&Y, PWC) for audit purpose.
• Support function manager to ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements).
• Handle End-User Computing (“EUC”) related to Fund and Fiduciary Service Operations in accordance with Group policy/standard.
• Consolidate and provide input for Fund and Fiduciary Service Operations to internal meetings/forums (CEF, BRF, JSR, SRM with GBS, MAS, etc) or meeting with client.
• Attend internal calls/conferences for Fund and Fiduciary Service Operations or external calls/conferences at Business’s request.
• Handle or assist in the process of outsourcing/non-outsourcing arrangement.
• Handle client’s enquiries for Fund and Fiduciary Service Operations in GEMS system (including phone queries/incident, feedback, compliment, complaint logging).

• Awareness and understanding of the Group’s and local business strategy and model appropriate to the role.

• Actively support the sales and services culture of the Bank.
• Provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship.
• Maintain good relationship with stakeholder specially GBS, CDMG, CMO, Securities Operations, MFA, FM, CFCC, ALM, Clients and other stakeholders.

• Manage for Domestic Fund Services sub-teams.
• Verify and manage for preparing financial statements in accordance with requirements regulated by regulators or requested by the clients to ensure they are delivered and sent timely and accurately.
• Review NAV calculation done by Fund Accounting team.
• Manage all processes relating to Fund Supervisory activities with Transfer Agency systems to be properly and accurately followed.
• Check and authorize payment instruction in an accurate and timely manner to comply with Vietnam regulations, Fund Charter and the bank policy (if any).
• Ensure function’s compliance to Group’s policies, procedures, and local regulatory requirements (KCI, CST, KCSA, internal and external audits requirements).
• Review compliance monitoring checking at each NAV cycles and then take proper action in case any breach is found.
• Review fund documents to ensure that Fund documents are compliance with prevailing regulations.
• Handle client's inquiries relating to Fiduciary and Fund Service Operations.
• Support Direct Manager or Head of Operations on all technical issues relating to fund accounting and bank supervisory services.

• Complete e learning as assigned by Group. Ensure the completion of e-learning of all team members.
• Self motivate, train and develop to achieve high quality service to clients and avoid errors.
• Train and develop team members to achieve inter-sectional teamwork, total quality business unit and maintenance of quality service.

• Ensure compliance to all established procedures, regulations and Group Securities Services policy.
• Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations.
• Be able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and protect their interest.
• Assist Head of Fiduciary and Fund Services Operation to monitor and manage operational risks including system and channel risks of the products and highlight any potential and actual breakdown of controls.
• Ensure approved generic Product Programs and their corresponding Country Addendums are in place before any product is accepted for implementation. Refer any cases of noncompliance to higher level for follow up and also highlight such cases in KPIs and monthly operational risk reporting.
• Keep Head of Fiduciary and Fund Services Operation advised of financial and any extraordinary developments. Ensure accurate and timely submission of management and local regulatory returns.
• Manage and direct Operational Risk Management and Control for Securities Services to achieve at least an audit rating of “Satisfactory”; report to line manager on any risks found during BAU activities.

• Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations.
• Ensure compliance to all established procedures, regulations, and Group Securities Services policy guide.
• Be able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

• GBS, CDMG, CMO, Securities Operations, MFA, FM, ALM, CFCC, Clients

• Embed Here for good and Group’s brand and values in country and the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

• University degree with 3- or 4-year operations experience in Fund services or accounting/auditing industry;
• Broad knowledge of banking operation and banking practice.
• Thorough knowledge of fund administration process and industry accounting standards.
• Ability to handle variety of fast changing situations in terms of work pressure and clients’ requirements.
• Ability to work independently and lead a small team
• Ability to work under pressure
• Helpful and willing to go extra miles
• Operational Risk Management: Introductory
• Product knowledge: Core
• Capacity/capability planning: Introductory
• Process Management: Core
• Innovation through process improvement: Core

• Understanding on VN Securities Market
• Excel, word
• Management skills

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered