InterContinental Phu Quoc] - Assistant Banquet Manager
- Vietnam
- Permanent
- Full-time
- Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team
- Promote teamwork and quality service through daily communication and coordination with other departments
- Recommend or initiate any HR related actions where needed
- To create the positive publicity opportunities.
- To conduct up-selling training for the staff.
- To Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific.
- To do menu engineering of food and beverage with culinary team through point-of-sale system.
- To update daily E-log file and Glitch.
- Help create the department's annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage, and labour costs….
- To actively pursue cost saving measures
- To ensure recycle process within an outlet
- To Forecast business demand.
- To set up par level and to control stock level with par level
- To ensure to manage the restaurant or bar with following:
- To adhere to opening and closing procedures.
- To adhere to daily cash off procedures.
- To conduct the effective shift briefings to ensure all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.
- To take care of all guests while dining in Food and Beverage outlet(s).
- To encourage and motivate staff to provide optimum services during all shifts.
- To share guest feedbacks and comments with culinary team and Assistant Director of Food and Beverage/ Director of Food and Beverage.
- To manage and update the customer database and profile.
- To develop and implement a seasonal promotional calendar for F&B products in a restaurant.
- To anticipate market research and review operational update if needed in terms of market changes
- To conduct regular competitor analysis in current market.
- To be responsible in keeping workplace safe and secure and to participate in any hotel activity related to safety management.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- May assist with other duties as assigned by management