Associate Clinical Support Manager

• Achieving monthly, quarterly, and annual clinical objectives and sales targets for Vietnam through collaboration with the sales team, engaging with customers requiring substantial clinical assistance.
• Managing assigned accounts and teams within Our Client (Vietnam), which involves devising and implementing clinical strategies, setting targets, and addressing obstacles hindering success.
• Conducting various clinical support activities such as assisting dental professionals in case assessment, record-taking, ClinCheck utilization, and troubleshooting aligner-related issues.
• Reviewing the initial 5 ClinChecks of newly trained doctors and offering assistance to customers needing support with ClinChecks.
• Collaborating with clinical consultants to address complex cases, preparing clinical materials for distribution to dental professionals, and facilitating communication with Align on clinical support matters.
• Providing clinical training to new personnel and furnishing regular reports to Senior Product Development Managers/Team Managers (Vietnam) based on customer feedback.
• Working closely with colleagues to foster a high-performance team environment in Vietnam and across the Southeast Asia region.

• Delivering product and clinical training to assigned accounts and conducting necessary field coaching for Southeast Asia (SEA) team members, distributors, and external customers.
• Cultivating strong, ethical relationships with customers to enhance product utilization and increase market share, while staying informed about competitors' activities and updating the SEA Marketing Manager accordingly.
• Conducting ongoing education sessions, particularly for the sales and marketing teams, and coordinating clinical-related sales/marketing initiatives such as mentorship programs and smile programs.
• Ensuring meticulous record-keeping of quality updates and customer feedback for the Vietnam market.

• Engaging certified doctors to expand their case volume and identifying potential new Invisalign providers among non-certified doctors to grow the Invisalign business.

• Hold a Doctorate of Dental Surgery or Bachelor of Dental Surgery.
• Possess a minimum of 2 years of experience in a corporate setting.
• Candidates with strong technical knowledge and background in dentistry are encouraged to apply.
• Prior experience in training dentists and orthodontists is preferred.
• Proficiency in English with effective communication and presentation skills.
• Willingness to support audit processes and quality management systems as needed.

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