Engineer - Service & Support


  • Vietnam
  • Permanent
  • Full-time
  • 1 month ago
Position: Engineer - Service & Support
Industry: Industrial Automation
Working Time: Monday - Friday (subject to modification based on customer preferences)
Working Location: HCMC + Travel to customers' sites (Locations: Vietnam, Thailand, Malaysia & Indonesia)
Interview Round: 2 roundsRESPONSIBILITIES
  • Develop an in-depth understanding of company's products, and solutions
  • Assess the performance of the bots timely
  • Perform routine maintenance to ensure optimal functionality
  • Troubleshoot and diagnose technical issues and malfunctions
  • Effectively repair or replace faulty components and ensure bots are fully operational
  • Document and maintain detailed service records and reports
  • Address customer concerns and escalate complex issues to the appropriate teams
  • Build and maintain enduring customer relationships; provide proactive recommendations to enhance customer satisfaction
  • Train end users on operating and maintaining the bot
  • Stay informed about company products, the competitive landscape, and industry trends
  • Ensure that service procedures and standards are adhered to at all times
  • Background: Bachelor's or Master's degree in Mechatronics (degree in robotics is most preferred)
  • Proven experience in servicing, repairing, or maintaining AMRs or robots
  • Ability to run/execute C/C++/Python based tools to collect data
  • Ability to understand logs, analyze and troubleshoot problems
  • Working knowledge of embedded systems, and updating firmware
  • Working knowledge of Linux is an added advantage
  • Excellent communication and interpersonal skills
  • Customer-centric with a commitment to delivering exceptional solutions and service
  • Willingness to travel to customer sites for demos, solutioning, and service
  • Working knowledge of using Jira or similar tools
  • Email: (Harvey)
  • LinkedIn:


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