Job Category: Hotel-Food and BeverageJob Description:Key Responsibilities1. Operations ManagementAssist in managing the daily operation of the restaurant to ensure smooth service and compliance with resort standards.Supervise service periods and support the team during busy operations.Coordinate closely with kitchen, bar, and other departments to ensure efficient service flow.Conduct daily shift briefings and communicate reservations, occupancy forecasts, special guest requests, and operational updates.Monitor service quality, food and beverage presentation, and guest experience standards.Maintain daily logbooks and operational records.Ensure proper setup and readiness of the restaurant for all meal periods.Oversee POS operations including order processing, daily sales review, and cash control procedures.Take full responsibility for the restaurant operations in the absence of the Restaurant Manager.2. Guest Experience & Service ExcellenceEngage with guests to create meaningful interactions and memorable dining experiences.Provide recommendations about resort facilities and local experiences in Ha Long Bay.Resolve guest concerns promptly and implement service recovery when needed.Coach team members to personalize service and anticipate guest needs.Ensure the team consistently delivers service aligned with InterContinental brand and Forbes Travel Guide standards.3. Financial PerformanceAssist in managing the restaurant's operating budget including revenue targets and labor costs.Monitor operational expenses and productivity to ensure profitability.Analyze sales performance, average checks, and guest counts to identify improvement opportunities.Optimize staffing levels according to business volume while controlling overtime and labor costs.Support upselling and cross-selling initiatives within the F&B outlets.4. Team Leadership & DevelopmentSupervise and coordinate the work of hostesses, sommeliers, bar attendants, cashiers, and F&B attendants.Assign duties and prepare shift schedules and weekly rosters.Support recruitment, onboarding, and orientation of new employees.Provide coaching, performance feedback, and input for performance evaluations.Identify training needs and support the implementation of training programs.Foster a positive working environment that promotes teamwork and employee engagement.5. Training & Quality StandardsConduct and support on-the-job and off-the-job training sessions.Ensure employees maintain strong product knowledge of menus, beverages, and equipment.Monitor compliance with HACCP standards and sanitation procedures.Maintain high standards of cleanliness, hygiene, and workplace organization.Ensure adherence to resort policies, procedures, and safety regulations.6. Administration & CoordinationAssist in preparing staff schedules including annual leave and public holidays.Maintain operational supplies and ensure par stock levels are adequate.Coordinate maintenance requests and monitor equipment condition.Attend departmental meetings, F&B briefings, and management meetings when required.Maintain clear communication between departments and management.Required CompetenciesCommitment and strong work ethicGrowth mindset and willingness to learnStrong leadership and supervisory skillsProactive and solution-oriented attitudeStrong product knowledge in food and beverage operationsConsistency in service quality and operational standardsStrong teamwork and collaboration skillsQualificationsHigh school diploma or equivalent1-2 years of experience in restaurant or food service operations preferred
