Senior Associate, User Research & Insight, SPX Express

• Manage research requests from internal teams, with a focus on logistics-related topics: taking briefs, clarifying objectives, designing research, managing fieldwork, delivering reports (qualitative/quantitative) & other administrative.
• Conduct desk research for competitor/market intelligence on logistics models, service levels, pricing, rider operations….
• Create methods to collect and analyze internal (operational data) and external market data, track and monitor performance to derive business insight.
• Monitor and analyze social listening data (social media, forums, communities) to capture rider, driver, and seller sentiment; integrate findings with internal data to provide a fuller view of operational challenges.
• Analyze the performance and liaise with leads to collect feedback and identify potential levers to improve, especially those can improve seller/ rider/ driver satisfaction
• Liaise with stakeholders to collect feedback, pain point and identify improvement levers, especially those impacting seller, rider, and driver experience.
• Provide strategic and clear direction to facilitate cross-functional collaboration and coordination across multiple teams (internal, external teams & partners) to ensure key objectives are aligned across the organization
• Manage and track budgets and resources to ensure efforts comply with project/study guidelines
• Other tasks are assigned by the Company from time to time.

• BA / BS/ Bachelor's Degree
• At least 4 years of work experience in Market Research, Consulting, or Marketing field (having working experience for companies managing large Riders/ Drivers community such as Grab/ Be/ competitors in logistics is a plus)
• Strong business acumen with sharp logical thinking and a solid quantitative mindset - must be able to translate messy operational data into clear, actionable insights.

• Excellent command of English with strong stakeholder management and presentation skills.
• Highly meticulous and organized; able to coordinate across multiple teams and work under high pressure.
• Hands-on, with strong project management abilities and willingness to dive into operational details.
• Driven, resilient, reliable, and thrives in a fast-paced, high-growth environment.

Shopee