F&B Assistant Learning Manager - Vietnamese Nationality candidate only

Hyatt View all jobs

  • Phu Quoc, Kien Giang
  • Permanent
  • Full-time
  • 3 days ago
Reports To: Director of Food & BeveragePosition Objective: To drive the learning culture within the Food & Beverage through immersive onboarding, continual skills elevation, and the refinement of service behaviours that align with Park Hyatt’s standards of understated luxury and Forbes Five-Star performance.Scope of Role: The F&B Assistant Learning Manager acts as the catalyst of development within the F&B, guiding colleagues toward excellence in guest engagement, technical service delivery, and professional growth. This role designs, delivers, and evaluates all learning experiences related to F&B —ensuring every associate’s journey reflects the precision, empathy, and artistry that define the Park Hyatt brand.Key Responsibilities:Learning Design & Implementation
  • Develop and implement the F&B learning strategy, aligned with divisional objectives and brand standards.
  • Design and deliver onboarding experiences that immerse new colleagues into the culture of luxury and service intent from their first day.
  • Create and maintain training materials, learning pathways, and divisional SOPs in alignment with Forbes and Hyatt foundations.
  • Conduct hands-on training and field coaching to reinforce service rituals and technical mastery.
  • Identify skill gaps through operational observation and feedback mechanisms, designing corrective learning plans.
Performance & Development
  • Partner with Department Heads to ensure all colleagues have Individual Development Plans (IDPs) that support long-term growth and retention.
  • Monitor and measure the impact of training on guest experience, operational metrics, and colleague engagement.
  • Conduct service audits and feedback sessions to evaluate consistency and precision in performance.
  • Curate and facilitate learning sessions focused on emotional intelligence, attentiveness, and leadership readiness.
Collaboration & Communication
  • Serve as the liaison between the F&B and the hotel’s Learning & Development team, ensuring alignment while maintaining departmental autonomy.
  • Partner closely with the Director of F&B to integrate training objectives into performance reviews and business priorities.
  • Support leadership development for Supervisors and Assistant Managers through tailored coaching and mentorship programs.
Administration & Compliance
  • Maintain accurate records of all training activities, attendance, and evaluation results.
  • Support the development and upkeep of F&B SOPs, ensuring they reflect brand and operational evolution.
  • Ensure compliance with all mandatory learning and safety training requirements within the Division.
Expected Attitude & Behaviour:
  • Embodies warmth, composure, and discernment—demonstrating genuine care for both colleagues and guests.
  • Operates with curiosity, precision, and a mindset of continuous improvement.
  • Acts as a mentor and role model of brand values, inspiring others through consistency and example.
  • Balances creativity with discipline, ensuring that every training moment strengthens operational excellence.
  • Upholds discretion, professionalism, and integrity in all colleague interactions.
QualificationsMinimum requirements2 years of experience in the same positionPre-opening experience is preferableLuxury background in resort and urban cityExcellent communication skills in both spoken and written English, Vietnamese

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