IT Infrastructure Support Specialist
Adecco
- Vinh Phuc
- Permanent
- Full-time
- Adecco's client - an American corporation in manufacturing field (vehicle components) is looking for IT Infrastructure Support Specialist.
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
- Ticket and time tracking using our ITSM solution, ServiceNow
- Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
- Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
- Administration of Active Directory and O365 for all user and end-user system objects
- Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
- Maintain ongoing computer refreshes and setups
- Create documentation, standard work, and knowledge base articles
- Act as a local resource for Worldwide Service Desk projects
- Participation in after hours on-call support may be required
- Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
- Advanced knowledge of Windows 10, Windows 11, and MacOS required
- Experience configuring and maintaining laptops and desktops in an enterprise environment required
- Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint required Human Resources NPV_JD | NPV IT System Support Engineer_I _V1
- Self-motivated with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required
- 2-year technical degree or equivalent experience required
- 3-5 years' experience working in an enterprise helpdesk setting required
- Bachelor of Science degree in Engineering or the equivalent combination of education and experience.