Account Receivable Supervisor

• Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues.
• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy
• Establishes and maintains local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
• Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
• Ensure prompt and accurate billing for all accounts and timely collection follow-up.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
• Develop and maintain relationships with regular clients to foster communication and assist in collection.
• Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.
• Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
• Investigate all requests for billing as the final authority over credit approval and individual guest inquiries.
• Review with Director of Finance or Assistant Director of Finance all accounts that are over 30 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with established corporate guidelines.
• Process and post all charges and payments to City Ledger Accounts daily.
• Write off or adjust uncollectible accounts after approval by the Director of Finance or Assistant Director of Finance and the General Manager according to established corporate guidelines.
• Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
• Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
• Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
• Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.

• A Bachelor's degree in Business Management preferably specializing in Finance or Accounting Management
• Chartered Financial Analyst certification is of advantage

• Experiences in similar role at luxury hotels/resort

• Competent computing skills (e.g. Microsoft Office)
• Strong working knowledge of the GAAP

Capella Hotels & Resorts