Contact Center Senior Specialist (Chuyên viên Cấp cao Tổng đài Dịch vụ Khách hàng)

Ho Chi Minh City
Permanent
Full-time

7 days ago

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Responsibilities

Answer calls and respond to emails/ website/ chat/ fanpage to handle customer inquiries. Conduct customer satisfaction survey.
Provide customers with product and service information. Update existing customer information into system. Follow up with customer calls where necessary.
Register and follow up customer complaints. Identify and escalate priority issues
Document all call information according to standard operating procedures
Complete call logs and follow quality assurance standard and produce call reports
Others: to be assigned by the Line manager or Company’s management (if any)

Job Requirements

Have experience at Call Center
Communication skills (voice & non-voice)
Problem-solve skills
Active listening skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential

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