LCC Logistics Key Account and See Freight Billing Leader
- Thu Duc, Ho Chi Minh City
- Permanent
- Full-time
- Serve as the primary contact for internal clients in ASEAN (around 20 legal entities) on all logistics cost-related topics, i.e., why logistics cost increase, or fluctuate, why the cost booked to cost center is not the same as actual cost, etc..
- Understand customer-specific requirements and collaborate with cross-functional teams within LCC team to drive process standardization and optimization
- Conduct regular meetings and touch points with internal stakeholders to review the performance KPIs and address any complaint or concerns from customers
- Proactively hear from customers and understand their pain points, and bring back to the team for new service development or service improvement
- Lead projects to drive improvement with customers, i.e., cost saving, transparency improvement, accrual accuracy, etc.
- Support with the payment of LCC service charge
- Demonstrate expertise in end-to-end sea freight billing operations, i.e., billing verification, PO creation, monthly accrual, etc..
- Lead a team of LCC experts on sea freight billing operations and be their first escalation point on any topics related to sea freight billings
- Develop and deliver comprehensive training programs on sea freight processes, systems, and compliance topics
- Upskill team members on rate card usage, contract compliance, incoterms, and accurate freight billing...
- Give key input during sea freight tender projects based on all the performance or insights collected during sea freight billing related operations
- Lead the implementation of LCC services for sea freight tender packages
- Customer satisfaction based on voice of customers (1-5)
- No. of initiatives either on new services or service improvements
- Billing on time rate
- End to end lead time from service to payment done
- Billing accuracy
- Accrual accuracy
- No. of complaints from customers (from sea freight billing operations)
- Productivity of the team
- Bachelor Degree in Supply Chain or Logistics or Finance related subjects
- 2 years+ in international transport, preferably with key account
- 1 year+ in leadership
- 2 years+ in project management
- Detailed oriented, can go deep in the situation and investigate the root cause
- Proactive, results-oriented mindset with a continuous improvement approach
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management abilities.
- Fluent in English, both written and verbal
- Expertise in logistics cost and contract, rate card
- Experience with sea freight processes, audit procedures, and billing systems preferred
- Committed 13th month bonus
- Collaboratively yearly performance bonus
- Meal & Parking allowances
- Premium insurance for employee
- Flexible benefits
- Domestic and international training opportunity
- Career development program with buddy and mentoring program
- Good benefits of company activities, team building and year end party
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era
- Bosch does not charge any fees from candidates for interview participation under any circumstances
- Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
- Bosch does not collect personal information without permission
- Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels
- If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam