Failure Analysis Engineer

Hanoi
Permanent
Full-time

1 month ago

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.Meet the TeamWe are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is tasked with delivering customer focused quality, reliable solutions, and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.Your ImpactYou are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

Drive improvements in the accuracy of fault duplication, defect detection, and root cause isolation for field returns.
Provide technical guidance and troubleshooting techniques for customer-reported issues.
Collaborate with Design Engineering to communicate findings and drive resolution of hardware and software field issues.
Coordinate Failure Analysis review meetings with Cisco teams, EMS partners, and suppliers.
Work closely with cross-functional teams (Product Leads, Technical Leads, Customer Support, PQE/CEs) to replicate customer issues and accelerate root cause identification.
Ensure EMS partners deliver timely and accurate results in duplicating issues and isolating root causes.
Proactively engage with customer-facing teams to reduce RMA rates, improve failure analysis efficiency, and obtain better field debug data.
Communicate key technical issues to stakeholders, identify risks early, and drive resolution with relevant teams.
Drive corrective and preventive actions across design, manufacturing, process, and supplier-related issues.
Organize, track, and close design, component, and manufacturing issues associated with products.
Maintain and evolve product debug documentation throughout the product lifecycle.
Drive innovation and improvements in test strategies, diagnostic methodologies, and processes to enhance failure analysis coverage and effectiveness.

Minimum Qualifications

Bachelor’s in electrical or computer engineering with 7+ years of related experience.
Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
Hardware design, schematics generation, and design validation for service provide routing products.
Experience with sophisticated high speed board design and board bring-up.
Knowledge of Cisco products.

Preferred Qualifications

Master’s degree in electrical or computer engineering.
Experience with high-speed SERDES (

=25G) system design, signal integrity issues, and power distribution techniques * Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.

Familiarity with innovative CPUs such as Intel or AMD , analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus.

Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.

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